IT Service Management

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IT service Management

Domain Integrators principals are senior IT professionals who have worked in the field of IT consultancy and training for internationally recognized companies, and who now bring this broad base of experience together for the benefit of clients who are seeking to implement ITSM best practice processes and train their staff across all levels of the IT Service Management qualification scheme.

Domain Integrators can guide your organization through some of today’s key IT Service Management challenges through the following services:

Consulting

Assisting your organization to navigate the complexities and challenges of ITIL implementation (also see IT Assessment)

Workshops

One or two day workshops to introduce the ITIL framework and its benefits to IT and non-IT staff alike (see ExecITIL)

Training

  • On-site ITIL training, organized for your convenience and tailored to your organizational needs and leading to a formal ITIL professional qualification
  • Public ITIL courses (course dates to be announced)

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IT Service Management Consultancy

Domain Integrators will provide tailored workshops, on-site consultancy to guide your organization through your ITIL® implementation challenges

TIL® implementation challenges
  • How do your Service Delivery and Support Processes measure up against best practice? – Our consultants will apply our proven ITIL ® gap analysis methodology to identify your key issues
  • How do you implement ITIL ® successfully?
  • How should you Prioritize your ITIL ® Initiatives ?
  • How will your organization change the culture of the IT operations organization
  • What organizational structures will effective ITIL ® processes require?
  • How do you moving from a Technology focus to a Service focus?
  • How do you establish clear process ownership and effective measurement?
ITIL Process Maturity Assessments

Using a standard methodology, Domain Integrators will assess the maturity of your IT Service Management organization and provide a practical roadmap towards best practice processes.

The methodology supports a cost-effective approach through questionnaires, facilitated workshops, and an actionable report together with a high-level management summary.

Depending on the size of your organization and number of IT Service Management staff our typical turnaround for such an assessment is 2-4 weeks.

ITIL Implementation Consulting
Domain Integrators brings together senior IT professionals who have front-line experience in IT operations support and systems delivery. In particular, Domain Integrators works with implementation partners Client Solutions, for the implementation of complex IT Service Management solutions.

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